PRE-ORDER
Your Samsung Galaxy S8 or S8 Plus by 27th April 2017

Frequently Asked Questions

Following your pre-order a qualifying Samsung Galaxy S8 or S8 Plus between 29th March and 27th April 2017 from Carphone Warehouse or Currys PC World, claim a Level Box Slim Speaker within 60 days days from your order date. Please note, you must receive your new handset before making your online claim.

Qualifying Devices, Rewards and Purchase Periods are detailed on the Qualifying Products page.

For further details on how to submit your online claim click here

A maximum of two (2) claim per person is allowed during the promotional period.
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.
Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase

Save your proof of purchase to your computer ready to upload

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload and then during the claim process follow these steps

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the ‘bin’ icon). Once all documents are loaded select next.

During the claim form, you will be able to select the preferred colour of speaker you wish to receive. Please note that you may receive an alternative colour if the preferred colour you have requested is unavailable.

You must receive your pre-ordered Samsung Galaxy S8 or S8 Plus to be able to make your online claim, as we require the IMEI number of your handset. If you are approaching the end of the valid claim period for submitting your claim, please use the contact form below to inform our team and we shall be happy to offer assistance to ensure you don’t miss out.
Your claim will be checked by one of our agent and the status of your claim will be emailed to you within 30 days of your claim being submitted. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the Claim Tracker on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The IMEI number you entered on your claim is invalid
The Level Box Slim speaker shall be issued within 30 days from your claim being successfully Validated.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check the email account that you provided during the claim form for further details about the reward that you are expecting
  • If you still have not received your reward please contact us here

Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: 03452160137

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.